To the Editor:
How often do we think about the level of service? What is the level of service we expect and how do we measure it?
Here are some of the things that irritate me because of a lack of service. I hate to call a public or private entity and then go through a litany of options and then having to wait to speak to a living person. I don’t like to hear “the next agent will be with you in less than 10 minutes.”
This does not make me feel better when I hear “Your call is important,” when in reality your time is unimportant!
Or how about when they say “we appreciate your business” when they really mean we appreciate your money! I strongly dislike waiting in long lines at a cash register and not having knowledgeable people available to provide services or answers.
How often do we have long waits at the doctors’ office after having an appointment? What does an appointment mean? What kind of service do we receive from local government? Do we have code enforcement within the city without someone first complaining? Keizer is lucky to have rapid response for emergency services but without adequate funding this service will diminish.
Reading the newspapers we find government having to close public offices because of furlough days and closing of fire stations, libraries and post offices: The trouble is older folks know what service they used to have while the younger people don’t know nor expect anything better than the lack of service they receive today. I assume all service will be worse in the future.